FAQs
Shipping
Currently we only ship in USA.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.
We use all major carriers UPS, FedEx, USPS. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there or contact us at 877-249-0230.
Other
Yes, To apply for Net 30 payment terms fill out credit application
We accept the following credit cards: MasterCard, Visa, American Express, and Discover and Purchase orders.
Yes, If you find a lower price on factory new equipment from one of our competitors, please send a link to the equivalent product or a copy of the quotation with a lower price to cs@heartwellmed.com. Our specialists will review and contact you to complete the order at the new price.
You can submit your prescription to us in a few ways. You can fax, email, mail, or text the prescription to us. Click Here for additional information.
9:00 a.m. — 5:00 p.m. EST Monday-Thursday
9:00 a.m. — 2:30 p.m. EST Friday
Closed Saturday, Sunday, and holidays.
Unfortunately at this time we are unable to accept insurance as a form of payment. However, if your insurance provider provides reimbursement options please let us know if we may assist with any official quotes or pricing.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.